Privacy policy
CustomBoardSigns operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the βServicesβ). CustomBoardSigns is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy controls regarding the collection, processing, and disclosure of your personal information.
By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand our processing and disclosure of your information.
Personal Information We Collect or Process
When we use the term βpersonal information,β we refer to information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified data. Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact details (name, address, billing address, shipping address, phone number, email address)
- Financial information (credit card data, payment details, transaction information)
- Account information (username, password, security questions, settings)
- Transaction information (items viewed, added to cart, wishlisted, purchased, returned, exchanged)
- Communications (messages sent to our customer support team)
- Device information (browser type, device data, IP address, location data, cookies)
- Usage information (pages visited, interactions with the Services)
Personal Information Sources
We may collect personal information from:
- Directly from you
- Automatically through your device
- Shopify and integrated service providers
- Business partners or advertising networks
How We Use Your Personal Information
We use your personal information to:
Provide, Tailor & Improve the Services
To process your orders, fulfill purchases, manage your account, remember your preferences, recommend products, and create a personalized shopping experience.
Marketing & Advertising
To send marketing emails, text messages (SMS/MMS), and postal mail; to show personalized ads.
Security & Fraud Prevention
To protect accounts, investigate suspicious activity, secure our systems, and ensure safe transactions.
Customer Communication
To provide customer service, respond to messages, and assist with orders or returns.
Legal Reasons
To comply with applicable laws, respond to law enforcement requests, enforce our rights, and protect customers.
How We Disclose Personal Information
We may disclose your personal information:
- To Shopify
- To third-party service providers (payment processors, email/SMS platforms, IT services)
- To business or marketing partners in accordance with their privacy policies
- When you authorize sharing (social media integrations, shipping requests)
- To affiliates or corporate group members
- When required by law (subpoena, investigation, dispute resolution)
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes data automatically to operate and improve the platform. You can review Shopifyβs consumer privacy practices here:
π https://privacy.shopify.com/
Third-Party Websites
Our site may contain links to third-party platforms. We are not responsible for their privacy or security practices.
Childrenβs Data
Our Services are not intended for children. We do not knowingly collect data from users under the age of majority.
Security & Retention
While we use industry-standard security measures, no method of transmission is 100% secure.
We retain data as needed for account management, legal compliance, fraud prevention, and business operations.
Your Rights & Choices
Depending on your location, you may have rights to:
- Access your data
- Delete your data
- Correct inaccurate data
- Receive a copy of your data
- Opt out of data sharing or targeted advertising
- Limit the use of sensitive data
You can contact us using the details below to exercise these rights.
International Transfers
We may transfer personal information outside your country using approved legal mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.
SMS Privacy & Consent Policy (Applicable to SMS/MMS Subscribers)
In addition to the information described above, CustomBoardSigns may collect your mobile phone number when you choose to receive SMS/MMS messages from us, such as order updates, quotes, design approvals, shipping notifications, and customer support messages.
When you provide your phone number and opt in to receive SMS/MMS messages, you consent to receive text messages from CustomBoardSigns / TechAllSolutionLLC.
Message frequency may vary depending on your interactions with us. Standard message and data rates may apply.
No Selling or Sharing of SMS Subscriber Data
Your mobile phone number, SMS consent information, and any related personal data will NOT be shared, sold, rented, transferred, or disclosed to third parties for marketing or promotional purposes.
This SMS privacy commitment overrides any general data-sharing language elsewhere in this Privacy Policy.
Any references in this policy to sharing personal information with marketing partners do not apply to SMS subscriber data.
We treat SMS subscriber data as strictly confidential and use it only for communicating directly with you regarding your inquiry, order, or customer service request.
How Your SMS Data Is Used
Your phone number will only be used for:
- Order updates
- Price quotes
- Design approvals
- Production updates
- Shipping notifications
- Customer support
- Messages you request or consent to receive
Opt-Out & Help Instructions
You may opt out of receiving SMS/MMS messages at any time by replying STOP.
For assistance, reply HELP or contact us at info@customboardsigns.com
Privacy Policy for CustomBoardSigns
Introduction
CustomBoardSigns operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CustomBoardSigns is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
- Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account Information: Including your username, password, security questions, preferences, and settings.
- Transaction Information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, cancel, and your past transactions.
- Communications with Us: Including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage Information: Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
- From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention: We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
SMS/MMS Privacy & Consent Policy
In addition to the information described above, CustomBoardSigns may collect your mobile phone number when you choose to receive SMS/MMS messages from us, such as order updates, quotes, shipping notifications, and customer support messages.
When you provide your phone number and opt in to receive SMS/MMS messages, you consent to receive text messages from CustomBoardSigns/TechAllSolutionLLC. Message frequency may vary based on your interactions with us. Message and data rates may apply.
Your mobile phone number, SMS consent information, and related personal data will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes. We do not transfer SMS opt-in data to external companies or partners.
Your phone number will be used only for communications directly related to your inquiry, order, or service request. You may opt out of SMS/MMS messages at any time by replying STOP. For assistance, reply HELP or contact us at info@customboardsigns.com.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
π§ info@customboardsigns.com
π 1942 BROADWAY ST STE 314C, BOULDER, CO 80302
For purposes of data protection laws, CustomBoardSigns / TechAllSolutionLLC is the data controller.
